Terms and Conditions

1. GENERAL

1.1 Your valued custom is important to us and we want to satisfy your purchasing requirements. These Terms and Conditions of Sale ("the Terms") are important to you and to ECNS Limited and should be considered carefully before you place an order with us.

1.2 These Terms have been designed to protect your rights as a valued customer, to protect our rights as a business and to create an understanding between us.

1.3 The Terms apply to all transactions carried out on our websites. Should this not be the case we will indicate appropriately.

1.4 Please note carefully Section 3 which refers to our Returns Procedure, and Section 4 which details our obligations under the Distance Selling Regulations.

1.5 If you have any questions relating to the Terms, please e-mail us direct at contact@ecns.ltd.uk or call us on 05603 145790.

1.6 For purposes of the Terms "we", "us", "our" refer to ECNS Ltd and "you" and "your" refer to you the Customer unless the context clearly indicates otherwise.  

 

2. PURCHASES

2.1 To purchase from us you must be 18 years or older.

2.2 We are not obliged to supply the goods or services to you until we have confirmed acceptance of your order. It is on our acceptance that a contract comes into effect between us.

2.3 Ownership for the goods transfers when we have been paid in full and delivery has taken place.

 

3. CANCELLATION AND REFUNDS PROCEDURE

3.1 All add-ons and services purchased from us are non refundable.

3.2 For ongoing services you may cancel at any time by contacting us in writing or by email.

3.3 For orders that are not add-ons or a service can be cancelled within 7 days of purchase and you will receive a full refund within 28 days.

 

4. DISTANCE SELLING REGULATIONS

4.1 Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website or through our telesales team and claim a full refund. This right does not apply in the case of completed installations or supplied software products or services.

 4.2 Should you wish to exercise your rights under the Distance Selling Regulations your order may only be cancelled in writing, by fax or by e-mail. Telephone cancellations cannot be accepted.

 

5. MISUSE OF SERVICES

5.1 Any misuse of the services provided by ECNS Ltd, unlawful or infringement of Intellectual Property Rights or Copyright will result in instant termination of the service provided by us and will not be eligible for refund of any kind.

 

6. UNWANTED OR INCOMPATIBLE GOODS

6.1 We are not obliged to accept the return of a product unless covered by the Distance Selling Regulations as outlined in Section 4 and you have notified us of cancellation in writing within seven [7] days of delivery, except where the product is faulty or mis-described.

6.2 We are entitled, subject to our discretion, to accept products that are unopened and unused subject to the deduction of a handling and administration fee of 20%. To find out whether this will be possible, please contact us.

 

7. PRICES AND PAYMENT

7.1 Where limited offers are advertised, these products are subject to availability and are allocated on a strict first come first served basis. When all the stock of these products has been allocated, no substitute product will be offered.

7.2 The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

7.3 Payment can be made by any method specified in our Payment Options section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

 

8. DELIVERY

8.1 Delivery charges and estimated timescales are specified at the time of purchase.

 

9. COMPUTER PRODUCTS

9.1 You are responsible for ensuring that any product you purchase from us is designed to work with your computer system and operating system. If you are unsure about compatibility with your own computer system and operating system, please contact our Technical Services team. Please refer to the manufacturer for the optimum advice.

 

10. LEGAL

10.1 We will not be liable to you for any claims which arise out of the supply of our products to you unless we are negligent but we will not be liable in any event for any consequential loss, except where this is required by law.

10.2 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we are not liable for losses as a result of unauthorised access to information provided by you. For more information please refer to our Privacy Policy.

10.3 We hereby exclude the application of the Contracts (Rights of Third Parties) Act 1999 to each and every contract made under these Terms.

10.4 These conditions are subject to English law and the jurisdiction of the English courts.

 

11. CONTACT

11.1 ECNS Ltd is an ECommerce Development and Network Company registered in the United Kingdom

11.2 Company Number: 06616232

11.3 Registered Office: 6 Houndiscombe Road, Plymouth, Devon. PL4 6HH